To submit a claim between 9:00 a.m. to 6:00 p.m. EST, please call our toll-free number: 1-833-780-8046 or send an email to LightbridgeClaims@ipgclaims.com.
To submit a claim after hours, leave a detailed message including your business’s name and a call back number.
What You Need to File a Claim
When filing a claim, please have the following information handy:
- The business name or full name of business owner (the insured)
- A copy of your insurance policy, the policy number, and the name of your insurance provider
- A description of the damages, losses, or event
- A police record (if applicable)
- Relevant photos or videos of the damages (if applicable)
After submitting a claim, you will be assigned an adjuster from your insurance provider to assess, investigate, and process your claim. Your adjuster’s role is to guide you through the claim process – they will be able to answer any questions you have about what your next move is.
As the claim plays out, your adjuster may ask for more information to assist them in getting you back on your feet. If you need clarification or have any concerns, a Lightbridge Insurance broker can step in to help ensure the process goes smoothly.
Lightbridge Insurance is here to help you through this difficult time, and we’ll be there every step of the way.